Privacy Policy

1. Introduction

This Privacy Policy explains how RozanaKart may collect, use, store, and protect information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

2. Information We May Collect

Depending on how you use the website, we may collect information such as:

• Name and contact details provided during registration or checkout.
• Delivery address and location information required to fulfil an order.
• Order details, products purchased, amounts, and order status.
• Account and login-related information required to provide the service.
• Information you provide when contacting customer support.
• Technical information such as browser, device, IP address, and basic website activity where required for security and operation.

3. How We Use Information

Information may be used to:

• Create and manage customer accounts.
• Process and deliver grocery orders.
• Communicate about orders, payments, delivery, support, and service updates.
• Provide customer support and resolve complaints or issues.
• Maintain website security, prevent misuse, and troubleshoot technical problems.
• Improve our website, products, and customer experience.

4. Payments

Where online payment is available, payment processing may be handled by a third-party payment service provider. Payment information may be processed according to that provider's own terms and privacy practices. RozanaKart does not need to store your complete card or banking credentials to provide an order.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies for login sessions, cart functionality, preferences, security, analytics, and essential website operation.

6. Sharing of Information

We may share relevant information with service providers when necessary to operate the service, such as delivery partners, payment providers, hosting providers, or technical service providers. Information is not intended to be shared beyond what is reasonably required for the applicable service, security, legal, or operational purpose.

7. Data Security

We use reasonable technical and organisational measures to protect information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

Information may be retained for as long as reasonably necessary for account management, order records, customer support, security, legal obligations, dispute resolution, and legitimate business purposes.

9. Your Choices

You may contact us regarding your account information, order records, or privacy-related questions. Some information may need to be retained where required for legal, security, accounting, or transaction purposes.

10. Children's Privacy

Our services are intended for general customers and are not specifically directed toward children. We do not knowingly request unnecessary personal information from children.

11. Policy Updates

We may update this Privacy Policy when our services, technology, or legal requirements change. Updated information will be published on this page.

12. Contact

For privacy questions or requests, contact RozanaKart using the contact information provided on this website.