Terms & Conditions

1. Acceptance of Terms

By accessing or using the RozanaKart website, creating an account, browsing products, or placing an order, you agree to follow these Terms & Conditions.

If you do not agree with these terms, please do not use the website or place an order through the RozanaKart platform.

2. About RozanaKart

RozanaKart is an online platform for purchasing groceries, household essentials, and other products made available through the website.

Product availability, delivery coverage, prices, offers, and services may vary depending on location, stock, store operations, and other applicable conditions.

3. Customer Account

Some features may require you to create a customer account. You are responsible for providing accurate information and keeping your account information reasonably up to date.

You are responsible for maintaining the confidentiality of your login credentials and for activity performed through your account.

If you believe your account has been accessed without authorization, please contact RozanaKart promptly.

4. Product Information

We aim to display product names, descriptions, images, prices, quantities, and availability as accurately as reasonably possible.

Product images are provided for identification and presentation purposes. Actual packaging, colour, size, or appearance may differ from the displayed image where applicable.

Product availability may change at any time, including after an item has been added to the cart.

5. Prices and Offers

Product prices are displayed in Indian Rupees unless otherwise stated.

Prices, discounts, promotional offers, delivery charges, and other commercial conditions may change from time to time.

The applicable price and charges shown during the checkout process will generally apply to the order being placed, subject to correction of an obvious pricing or technical error.

6. Placing an Order

When you place an order, you are requesting the products selected in your cart for delivery to the address provided during checkout.

An order may be subject to availability, verification, payment confirmation, delivery coverage, and other operational conditions.

We may contact you using the contact details provided with the order when clarification or confirmation is required.

7. Order Confirmation

An order confirmation indicates that the order request has been received. It does not necessarily guarantee that every product will remain available until delivery.

If an item becomes unavailable or an operational issue prevents fulfilment, the affected item or order may be adjusted or cancelled according to the circumstances.

8. Payment

Where online payment is available, payment may be processed through a third-party payment service provider.

Customers must provide valid payment information and complete any required payment verification.

Cash on Delivery may be available for eligible orders, locations, and customers according to the current store settings.

9. Delivery

Delivery is available only in locations supported by RozanaKart's delivery service.

Estimated delivery times may vary due to order volume, product availability, traffic, weather, address accessibility, delivery capacity, and other operational circumstances.

Customers are responsible for providing a complete and accurate delivery address and reachable contact information.

10. Order Cancellation

Customers may request cancellation before an order reaches a stage where cancellation is no longer operationally possible.

Once an order has been packed, dispatched, or otherwise processed for delivery, cancellation may not always be available.

RozanaKart may also cancel or modify an order when necessary due to product unavailability, delivery limitations, payment issues, technical problems, or other operational reasons.

11. Refunds and Returns

Refunds, cancellations, replacements, and resolutions for damaged, incorrect, missing, or eligible products are handled according to the applicable Refund & Cancellation Policy.

Perishable, opened, consumed, hygiene-sensitive, or otherwise non-returnable products may have specific eligibility conditions.

12. Customer Responsibilities

Customers agree to:

• Provide accurate account and delivery information.
• Use the website only for lawful purposes.
• Not misuse, disrupt, damage, or attempt to gain unauthorized access to the website or its systems.
• Not use automated or fraudulent activity to abuse offers, accounts, payments, orders, or services.
• Provide reachable contact details for delivery coordination when required.

13. Website Availability

We aim to keep the RozanaKart website available and functional, but uninterrupted availability cannot be guaranteed.

The website or particular services may temporarily be unavailable due to maintenance, technical problems, security measures, network issues, or circumstances outside our reasonable control.

14. Intellectual Property

Unless otherwise stated, the RozanaKart name, branding, website design, graphics, text, logos, and other original website content are intended for use as part of the RozanaKart service and may not be copied, reproduced, modified, or commercially exploited without appropriate authorization.

15. Third-Party Services

Certain website functions may depend on third-party services such as payment providers, hosting services, messaging services, analytics tools, or other technical providers.

Your use of a third-party service may also be subject to that provider's own terms and policies.

16. Privacy

Information collected through the website is handled according to the RozanaKart Privacy Policy.

Please review our Privacy Policy to understand how information may be collected and used.

17. Changes to These Terms

RozanaKart may update these Terms & Conditions when our services, website features, operational practices, or applicable requirements change.

Updated terms will be published on this page. Continued use of the website after an update means that you should review the revised terms.

18. Contact Us

If you have questions about these Terms & Conditions, an order, delivery, payment, or any RozanaKart service, please contact us.