Shipping & Delivery Policy
Information about delivery coverage, order processing, delivery timing, and delivery issues.
1. Delivery Service
RozanaKart provides delivery for eligible grocery and household orders to locations supported by our delivery network. Delivery availability can vary by address, service area, store capacity, product availability, and operating conditions.
2. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and reachable contact details. An incorrect or incomplete address may cause a delivery delay, failed delivery, or additional coordination.
3. Order Processing
Orders are processed after successful order placement and, where applicable, payment confirmation. Processing time may vary depending on product availability, order volume, store operations, and delivery capacity.
4. Delivery Time
Any delivery time or delivery window displayed at checkout is an estimate unless specifically stated otherwise. Actual delivery may be affected by traffic, weather, demand, operational conditions, address accessibility, and other circumstances.
5. Delivery Charges
Applicable delivery charges, minimum order requirements, or free-delivery thresholds may be displayed on the website or during checkout. These conditions may vary according to current store settings, order value, location, and applicable offers.
6. Product Availability
Product availability can change before or during order processing. If an ordered product becomes unavailable, RozanaKart may contact the customer, remove the unavailable item, adjust the order, or cancel the affected item according to the circumstances.
7. Receiving an Order
Customers should check the delivered order and packaging at the time of delivery where reasonably possible. If there is a visible issue, missing item, incorrect product, or damaged package, report it to customer support promptly.
8. Failed Delivery
Delivery may fail when the customer is unavailable, the address is inaccessible or incorrect, the contact number is unreachable, or delivery cannot reasonably be completed. Further delivery attempts or cancellation may depend on the circumstances.
9. Delivery Area Changes
RozanaKart may add, modify, or temporarily suspend delivery service in particular areas based on operational availability.
10. Contact for Delivery Issues
For a delayed, incomplete, incorrect, or otherwise problematic delivery, contact RozanaKart with your order number and registered contact details so the order can be reviewed.